Once the holiday has been fully paid, guests receive an e-mail two weeks before the start of the holiday with the main arrival information and details of the booked accommodation and the link to the digital Info Guide.
For short-term bookings, this e-mail is only sent after full payment has been made.
One day before arrival, we will send another e-mail with the check-in instructions.
One day before the end of the holiday, the guest receives the departure information.
Two days after departure, guests will receive a request to rate the stay.